Many retailers believe that digital and smartphones are hindering bricks and mortar. While smartphones and tablets are significantly impacting traditional B2C retail experiences, businesses that embrace the technology are coming out on top. Digital is no longer exclusive to large companies with big marketing budgets. Retailers of all sizes can adapt to technology without reaching […]
While you might not have thought it, considering the rise of e-commerce, the future for in store retail is looking brighter than ever. Retailers who manage to harness the power of big data are now able to create custom, curated journeys for their customers – maximising personalisation and flow through the store to the individual, […]
Email marketing is still a key piece of the overall marketing strategy. However in today’s age of inbox overload, how do you encourage your customers to open and not archive, or worse unsubscribe from your communications? Julia Carter from our partners at Traffika have outlined the three barriers to your email marketing strategy. 1. Lack […]
Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted by our partners Inside Retail. The awards night gives recognition to retailers in Australia who are creating Customer Centric organisations that have the customers’ needs and wants engrained into every company decision to deliver an extraordinary […]
As a valued member of the National Retail Association, we would like to offer you $50 off when booking an event with our industry partners the National Online Retailers Association (NORA). Simply enter the promotional code 47492206 to receive your discount. NORA offers webinars, expeditions and more to educate you as a retailer and keep […]
The Government announced a number of changes to super as part of the 2016/17 Federal Budget. Treasurer Scott Morrison said the objective of the changes is to have a more equitable system and to encourage Australians to save for retirement and not be dependent on the Age Pension. Some of the announcements include: • A […]
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have participated in this interactive and practical workshop over […]
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there was one recurring theme: your staff. When it comes to retail, your store staff are a vital component to delivering new types of value by matching the customer problem with the solution and helping to promote […]
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third budget for the current Coalition Liberal-National Government and the first for Scott Morrison. This budget is critical to the formation of the economic plan that will be taken to the upcoming election, to be held […]
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have between 20 to 199 employees? If yes, nominate today and your business could be crowned the NRA 2016 Rewards for Excellence Medium Retailer of the Year. This awards program, and in particular the Medium Retailer […]
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he had drawn inappropriate images on documents and shipping containers as well as displayed threatening behavior towards his superiors. An investigation was conducted by the employer into allegations that the employee had drawn a two-metre-tall male genital […]
One rule of business is that you need to be where your audience is looking for you and these days that’s on their mobile on Google Maps. We are a generation of convenience too, so if your audience can’t find you easily they’ll just go elsewhere. Recently this hit home when I decided for my […]
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third budget for the current Coalition Liberal-National Government and the first for Scott Morrison. This budget is critical to the formation of the economic plan that will be taken to the upcoming election, to be held […]
The National Retail Association has this week downgraded its annual forecast for actual retail sales in 2015/16, following sustained, flat growth across the third quarter. Between January and March, retail sales have been soft, with only minimal growth in trend terms. For this reason, the NRA now forecasts that the Australian retail industry will generate […]
The minimum wage for award covered employees is due to increase in July 2016. The Fair Work Commission will outline the new award pay rates in a determination to be delivered in June 2016 and we will provide our members with updated Wage Summaries shortly after. Employers must make sure they are paying employees in […]
Many of you have already shown your support by purchasing a 2016 | 2017 Entertainment™ Book or Digital Membership. However, with over $20,000 worth of valuable offers, have you thought about buying a Membership for your Mum, other family members or friends this Mother’s Day? Purchase your Entertainment™ Book now to ensure you receive it […]
Digital is defining retail. Customers have more access than ever with online stores in the palm of their hand wherever and whenever they want to shop. Digital influences over 40% of bricks and mortar store visits and it has been shown that the use digital devices increase shoppers order sizes by 21% on average. So […]
Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the retail sector’s leading CEO’s and executives to network and participate in thought leadership discussions around the industry’s current and emerging trends. This month, as Retail Doctor Group celebrate the release of Retail Innovations 11, they are […]
Are you the owner of a small business? Did you know you could be eligible for tax concessions benefits? Concessions for small business include: • Instant tax write-off for each asset costing less than $20,000 for small businesses.• Accelerated depreciation for primary producers.• Immediate deduction of professional expenses for small business start-ups.• Tax offset of […]
Last Tuesday the Federal Government handed down the 2016-2017 budget. With a strong focus on the future and providing help for small and medium enterprises, the government has committed to reducing the company tax rate over the next decade. The small business threshold will be raised from $2 million to $10 million turnover and increasing […]