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FREE customer service training

May 12, 2016

Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success.

One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop.

More than 350 employees have participated in this interactive and practical workshop over the past year to gain tips and techniques to improve the service they provide to customers.

The workshops are short, specific and focus on enhancing skills in areas such as:
• Exploring ways to understand the needs of customers’ and establish long-term relationships and mutual trust; and
• Discovering the essential attitudes and practices required to be able to effectively maximise sales and profits potential.

Feedback from workshop participants tells us that they can immediately apply their new skills to their workplace the next day.

Many of our members are now using these workshops as a part of their in house Learning and Development program for their employees.

For a limited time only, NRA’s Registered Training Organisation is offering this one day Customer Service workshop to Queensland based members only free of charge throughout May.

Queensland based NRA members have a choice of:
• A half day workshop where participants will gain one unit of competency towards a Certificate III in Retail; or
• A full day workshop where participants will gain two units of competency towards a Certificate III in Retail.

If you are interested in this FREE workshop or would like more information, please contact the Training Team via our TOLL free hotline on 1800 732 066 or email Yvonne Williams.

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