Message from the CEO: 6 November 2018

dom's ceo column

Another week has come and gone in the retail world, and with it we are one week closer to Christmas 2018. In last week’s NRR we outlined five key areas that retailers of all shapes and sizes should pay close attention to in order to maximise Christmas sales. In the past we have also discussed […]

Message from the CEO – 14 August 2018

CEO Dominique Lamb

You have your accounting software. You have a HR system. You have stock control processes in place. You have the huge beast that is ‘marketing’, and the monster workload and management needed to support it. There is literally a bottomless pit of software you could implementing across all the aspects of the business, but smaller […]

Message from the CEO – 7 August 2018

NRA CEO discusses chat bots

It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few exchanges, I had everything I needed organised.  None of us would have imagined this even a few years ago, that conversational commerce with all the money and resources needed to implement, would now be a normal […]

Wholesale, Retail and Personal Services IRC Industry Skills Forecast

the retail experience for consumers

The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It captures industry information about skills, training and employment and the labour market. The resource supports Industry Reference Committees (IRCs) to ensure the design and development of training packages meet the current and future skills needs of […]

What is the future of Loss Prevention?

Our very own CEO, Dominique Lamb, joins a panel of experts in this OnDemand webinar on The Future of Loss Prevention. This is a key topic of interest for all retailers across industries at the moment, partly due to the Global Retail Theft Barometer’s recent stats on how retail shrinkage is on the rise due […]

Leveraging Technology for Franchise Success

Join BDO for a comprehensive summary and overview of transformations shaping the Franchise and retail sector. What will be covered: What technology solutions can do for your workforce What you need to do for Single Touch Payroll reporting What practical solutions exist to help you manage the Vulnerable Workers changes to the Fair Work Amendment […]

Convergence 006: business intelligence

Learn, Collaborate, Innovate & Explore Convergence returns to Sydney on Wednesday 11 April 2018 at the iconic Masonic Convention Centre, on the corner of Pitt and Goulburn Streets, Sydney 2000. Convergence is a rare opportunity to learn, collaborate, innovate and explore the latest emerging technology from some of the best local producers. Convergence 006 is equal […]

How Adopting Digital Platforms Can Save Your Business

Written by Roubler Companies in difficulty should go on the attack in their corporate strategy, a survey from McKinsey & Company suggests. The survey talked to over 2,100 executives, discussing online platforms and services over the Internet. It seems companies under threat from successful Internet companies would benefit from throwing their all of resources into building […]

The future of HR and Payroll software

In today’s world where technology is rapidly evolving, the value that an effective HR & Payroll strategy can deliver to an organisation is more important than ever. By leveraging tools, systems and data to draw insights and provide strategic direction to management, HR technology is a necessity in helping organisations better serve their key stakeholders […]

RainCheck: the new on-demand shopping experience

RainCheck is a platform that transcends the digital and physical worlds for retail shopping. It allows people to save items they discover online and request availability from store associates nearby, creating an on-demand shopping experience. With 90% of people discovering and researching new products online, 90% of transactions in retail still occur offline in-store. However, […]

Is the retailer of the future just an enhanced version of the retailer of the past?

Written by Lisa Carter, SAS Group Multinational finance company Goldman Sachs has this week dispelled the ‘retail apocalypse’, and offered up several reasons physical retail stores can, and will, live on in the increasingly dominant digital landscape. Analyst Matthew Fassler told the US media that many retailers are simply stuck in the middle trying to […]

Is your loss prevention strategy simply spying on your staff?

by Brad Culbert, Retail Defender Last week, in the article “Modern Retail and the future of Loss Prevention” I talked about it being no secret that the world of technology is changing faster than ever, and introduced the concept of a ‘behind the scenes’ technology that we know is uncovering great results for retailers. A new generation of […]

9 benefits of using data to create loyalty

nine benefits data loyalty

by Tim O’Grady, knowITall Loyalty Systems What is the one word that can make all the difference to a loyalty program’s success? Answer: Data…not data for the sake of it, rather data that leads to insights that are actioned for business acceleration. The following data sources gathered through a loyalty program and the combination of […]

Message from the CEO: 14 February 2017

Dominique Lamb CEO National Retail Association

Last week the Australian Bureau of Statistics (ABS) released its retail trade figures for the month of December 2016 and the results demonstrated that the National Retail Association was close to spot-on with its Christmas trade period projection. In November, we forecast that for the Christmas trade period – which encompasses half of November and all […]

Online sales for takeaway food grow dramatically

Online spend growth June 2016

According to a report by Quantium, homewares, groceries, media, and fashion continue to dominate total spend of online retail, but the fastest growth is in takeaway food. Share of spend The top 4 categories – homewares, groceries, media, and fashion – account for 70% of the total amount of online spending as at June 2016. […]

Last days to apply for digital grants

If you’re part of a small business in Queensland, it’s a good time to purchase software and get the training you need to use it. Until 9 December, the Queensland Government is offering small businesses matched funding of up to $10,000 for hardware, software and services as part of its Small Business Digital Grants Program. […]

Message from the CEO: 21 November 2016

Dominique Lamb CEO National Retail Association

The Federal Government’s proposed industrial relations changes go before the Senate this week – the culmination of a long-running (and distracting) national debate which has included the double dissolution election in July. Unrest on building sites may seem a long way from the issues that affect NRA members and other retailers, but the impact of […]

Are online marketplaces right for you?

Indirect selling or third party online marketplaces, such as eBay, can be a great way to broaden your reach, trial new products, and test different regions with lower costs compared to setting up a new storefront. Groupon, eBay, Etsy and Zazzle are just a few examples of third party websites being used by Australian retailers […]

71% of people using mobile to make payments

Mobile commerce (mcommerce) is continuing to grow and if your business isn’t offering mobile payment options you could be missing out. Mobile commerce relates to the use of wireless handheld devices such as mobile phones and tablets to perform transactions. This includes everyday banking, consumer purchases, money transfers, mobile ticketing, mobile vouchers, and even information […]

Deloitte report: Technology predictions & trends in retail

Deloitte Australia has released their first volume in their Retail Trends series which will explore trends and issues in retail. The ‘Technology in Retail: from centre stage to supporting player’ report covers issues facing Australian retailers including predictions, disruptions, trends, consumer desires, customer experience and the state of omnichannel retailing. David White, of Deloitte Australia […]