Retailers this week may feel a little like drought-stricken farmers following a drenching, after the Australia Bureau of Statistics (ABS) released its retail trade report for November. The nation enjoyed a rather robust jump of 1.2 per cent in total sales to $26.4 billion – three times the market forecast of 0.4 per cent – […]
There has been more in the media this week about retail stores doing it tough and some having to close up shop. While we love to celebrate the retail success stories in this industry, we know that behind every one, there are countless others that don’t turn out so rosy. There’s no denying it’s a […]
The National Retail Association (NRA) has today welcomed the arrival of Australia Post’s new shipping membership program, Shipster, as a crucial move toward helping Australian businesses keep up with a rapidly-changing consumer market. NRA CEO Dominique Lamb said while innovative retailers were constantly changing up their business models to keep step with consumer demand and […]
Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping consumer expectations and behaviour, what […]
One of the keys to any successful business is remaining focused on your customers. While this stretches from the actual products you sell to your bricks and mortar customer service and your digital user experience, why should it stop there? More and more smart digital marketers are shifting their focus from campaign-centric marketing and measurement […]
Recruiting in the retail landscape is vastly different from BI (before internet) days. When considering taking on new employees, retailers must evaluate the technological capabilities of a candidate as well as their ability to deliver a great customer experience. Customer experience has extended from in-store sales service to online customer relations including social media. Every […]
Zebra Technologies will be at the National Retail Federation’s 2016 show in New York in January. Visit them at their booth where they’ll be demonstrating how Zebra’s innovative retail solutions solve omnichannel challenges. Zebra will be delivering two BIG IDEA sessions. Todd Berner, Vice president of Retail solutions at Zebra, will present “The Right Price […]
Loyalty campaigns have become a critical way to embrace your great customers and drive sales. This Christmas retailing season is a great time to kick your loyalty campaigns up a gear. No doubt you will experience increased shopping traffic through your bricks and mortar store as well as online stores for those involved in omni-channel […]