All All Industry Insights Industry News Media Release Member Only Articles NRA Events NRA Legal NRA Partners NRA Projects NRA Training and Development Policy & Advocacy Policy Updates Technology Tenancy & Leasing Testimonials Thought Leaders Weekly CEO Update WHS Update

Are you hiring for the Omni-channel environment?

August 04, 2016

Recruiting in the retail landscape is vastly different from BI (before internet) days. When considering taking on new employees, retailers must evaluate the technological capabilities of a candidate as well as their ability to deliver a great customer experience.

Customer experience has extended from in-store sales service to online customer relations including social media. Every employee from the CEO to the Christmas casual should be aware of the channels in which customers can interact with a business.

Customers expect a seamless experience from mobile to store, from initial research to refunds. Any kinks in the service chain can cause customer dissatisfaction and eventual brand abandonment.

Click here to read more about recruiting for an omni-channel retail world.

NRA Media

  • National Retail Association strengthens support for members on leasing and tenancy
    June 01, 2021

    We are pleased to have strengthened our partnership with Lpc Cresa, a leading advisor to retail tenants across Australia and New Zealand, to assist our…

    Read More
    September 03, 2018

    To download the nomination form, click here

    Read More
  • Closing Loopholes Bill No. 2 passes Parliament 
    February 20, 2024

    Earlier this month, it was confirmed that both Houses of Parliament passed the second tranche of amendments to the Fair Work Act 2009 (Cth) under…

    Read More
  • Jump start your business for 2021 and step ahead of the competition
    November 20, 2020

    2020 has undoubtedly been one of the most challenging years for all of us. It has created unprecedented trends in every industry, and shown retailers…

    Read More
  • NRA members winners in new partnership with Aussie Broadband
    November 16, 2020

    You must be logged in to view this content.

    Read More

What our clients say

Want to chat?
Contact our team today!