ShopTalk is a free, industry organised Meetup Group for eCommerce professionals, experts and enthusiasts to share insights, tips and experiences in a casual networking environment. This upcoming ShopTalk in Melbourne and Sydney will focus on ‘Acquiring and Developing Local Digital Commerce Talent’. The panel will get to the nitty-gritty on what are we as an industry […]
Steve Austin and the Retail Panel are back with more insights into the retail industry! In the latest podcasts we hear from the likes of NRA CEO Dominique Lamb, Christine Moody, Catherine Michael, Gary Mortimer and Jessy Cameron. Major online retailer to launch in Australia before Christmas One of the world’s biggest retailers has it’s […]
In recent months a number of Australian newspapers and blogs have been identifying international companies that are looking to enter the Australian retail market. Retail giant Amazon is expected to open their doors on Australian soil sometime later this year. The Australian Financial Review (AFR) has published a number of articles since November 2016 relating […]
As 2016 comes to a close, we all begin looking for ways to inspire our teams ahead of the new year. It’s the perfect time to come together as a business, reflect on your achievements from the past 12 months, be inspired by industry thought leaders and set collective goals to transform your business into […]
Earlier this month Myer announced its financial results for the 53 weeks to 30 July 2016, marking the first year of the New Myer strategy. Like many other ‘fit’ retail strategies today, the ‘New Myer’ strategy, aims to be truly ‘customer centric’, but what does this really mean? Customer centricity has become yet another buzz […]
This coming Wednesday evening September 14, the National Retail Association is eagerly anticipating one of our hallmark events for the year, with our Rewards for Excellence Gala Dinner occurring at the Sofitel Sydney. It promises to be a spectacular event, with winners to be announced in several award categories. Rewards for excellence aims to acknowledge […]
Iconic retail chain Australian Geographic has been saved from closure. All 67 adventure stores were likely to close by March 2017 after experiencing difficult trading conditions and strong competition from online retailers. Melbourne’s Myer family, which founded the department store of the same name have owned the chain since 2007 but had reportedly “given up” […]
Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff and third party expenses all add up. Surprisingly nearly 50% of businesses focuses on attracting new customers vs. retaining existing customers. The customer experience in the retail industry is vitally important to both increasing your […]
Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping consumer expectations and behaviour, what […]
Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet takes an emotional, physical and financial toll. Myer has launched a new initiative with the help of The Salvation Army, ‘The Give Registry’ to help ease the financial pressures and support women to rebuild their lives […]
Iconic Australian retailer Australian Geographic is set to close down its 67 stores by early 2017. Melbourne’s Myer family have owned the company since 2007 but has decided to exit the venture and has so far been unsuccessful in finding a buyer. Running at a loss of over $3 million in the 2014-2015 financial year, […]
The retail industry is fast paced and competitive, with many businesses keeping tips and tricks to themselves to get the upper hand. So when insiders share their knowledge and wisdom it’s important to listen with an open mind. Mentors are valuable to any business, whether you are a start-up or large corporation, there is always […]
What if shopping as you know it was to change and give you more options than ever before? That’s the questions Myer and eBay is posing to shoppers around Australia. Together they have created Shopticals, a virtual reality shopping department store experience. In a world first, customers can shop in the comfort of their own […]