How do I find and keep great staff is a question as old as time, but the times are changing. As more and more millennials move into the workforce, we are increasingly seeing retailers invest in dedicated leadership training to inspire and retain their staff. Earlier this month, we brought together a diverse panel of retail […]
Many organisations are investing in education to ensure their managers and leaders have the skills to lead their teams and future workforce effectively. Join us for the first workshop – Effective Communication – on May 9th at NRA Head Office, suitable for store managers or any retailer leading and working with teams. This workshop focuses on: Having […]
As part of its commitment to helping businesses prosper, the Australian Chamber is launching a new conference series called NextGen in Business, bringing together top global and local thinkers to share their skills and experiences. For the first time in history five generations will be working together. The NextGen series leverages lessons from global innovators […]
The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It captures industry information about skills, training and employment and the labour market. The resource supports Industry Reference Committees (IRCs) to ensure the design and development of training packages meet the current and future skills needs of […]
Women currently working in the retail sector have a final opportunity to register their interest in a scholarship worth up to $8,000 to support participation in an accredited leadership development program. Funding must be apportioned by the end of 2017 and it is unsure when these grants will be available again. Find out more and […]
You are invited to attend a free interactive industry session focused on the positive promotion of mentally healthy workplaces in the retail sector. At this session, you will gain key insights into the retail industry in relation to mentally healthy workplaces and help you to identify the practical first steps to assist in developing and […]
While hard skills and technical know-how are important, the difficulty is often finding someone who has those skills and the leadership skills needed to develop an effective and efficient team. Many of our members are asking for the NRA Training Team to deliver one or two day workshops focusing on further developing and refreshment of […]
by Yvonne Williams, NRA Training Team A change means to make something different, be it an environmental change, behavioural change, relationship change or emotional change. Changes comes in many shapes and sizes and can be triggered by many different internal and external factors. Because change ultimately affects our habitual nature it will evoke emotions that […]
The National Retail Association and Salvos Stores have partnered together to offer an exciting new training program designed to empower Salvos Stores people leaders and create customer value. Salvos Stores CEO Matt Davis said that ‘LEAD‘ is a three phase program designed to develop and support people working in Salvos Stores and ensure the ongoing […]
NRA’s National Retail Training + Development Centre offers a range of high quality, customised programs for retailers, designed to increase productivity, revenue, staff retention, customer service and leadership. All of our programs are specifically designed to suit retailers’ needs, but also draw on over 80 years’ combined experience across multiple fields of our in-house training team. We […]
by the NRA Training Team A leader is someone that brings people together and guides them toward a common goal. Anyone can boss people around and tell them what to do, but an effective leader requires you to be able to do more than assign tasks to staff members. Leading a team can be a […]
Optimising online sales: How to convert lookers to purchasers There are many good reasons for selling your products or services online. Most importantly, selling online increases your market reach, exposes your product to new customer groups, and creates opportunities to increase your overall sales revenue. However, just because you offer an online shopping cart doesn’t […]
What are the leadership skills that major retailers need to be cognisant of or be displaying? It is always important to demonstrate a high level of initiative when leading a major retail organisation. Being proactive can not only help in identifying new opportunities, but it can also act as a safeguard in potentially difficult situations. […]
Inspiration was served warm and strong at a breakfast seminar for retailers in Brisbane at the end of May. Two highly respected speakers, Theresa Moltoni, President of the Chamber of Commerce and Industry in Queensland, and Dominique Lamb, Director of Legal Services at the National Retail Association, spoke passionately about gender equality in the workplace […]
Training and Development The NRA training and development team help retailers of all sizes access specialised knowledge and industry-specific expertise in order to grow their business. Combining our specialist skills in vocational education and development with extensive retail industry experience, our trainers provide relevant and practical training solutions. Our experience and commitment to quality has […]
Who runs the world? As Beyoncé postulates – girls. We have seen strong women rise to the top of their field, be they the arts, business or politics. The benefit of this go beyond equity and social justice – research from La Trobe University found a positive link between female board membership and financial performance. […]
Is you CEO a highly regarded leader, a face of the industry and someone who dedicates their time to the overall improvement of the retail sector, not just the growth of their own business? Does your HR Manager demonstrate excellence through leadership, strategy and their achievement of business outcomes? The National Retail Association (NRA) is […]
Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the retail sector’s leading CEO’s and executives to network and participate in thought leadership discussions around the industry’s current and emerging trends. This month, as Retail Doctor Group celebrate the release of Retail Innovations 11, they are […]
Nominations are now open for National Retail Association’s Rewards for Excellence, which are recognised nationally as the highest accolade in retail, and acknowledge excellence in ambition, leadership and innovation. This year will see the Young Retailer of the Year award included in the line-up, bringing together the most anticipated retail awards event in Australia. Medina […]