Have your say: Paid Parental Leave

The NRA frequently invites its members to participate in surveys on important workplace relations matters. As a peak body for the retail and fast food industries, the data helps to inform our advocacy on behalf of our members and industry and will help us to track trends on key workplace relations matters. This Paid Parental […]

What goes into creating a Retail Concept?

There often seems to be confusion between what is a retail concept and retail design – or sometimes even more confusing when reference is made to a design concept. A retail concept is really about combining a whole range of ideas and aspects, with design being one of these. Some aspects would include location, the […]

Feedback to Stakeholders Forums

The NSW Department of Industry are currently holding a series of Feedback to Stakeholders Forums – Changes to the Apprenticeship and Traineeship Act and what it means for your business. On 13 September, the NSW Parliament amended the Apprenticeship and Traineeship Act, 2001. The changes will mean better liaison between RTOs and employers around Training Plans, […]

Training team continue to deliver successful workshops in rural towns

The NRA Training and Development team frequently travel across Australia to visit retailers, big and small, to deliver specialised knowledge and industry-specific expertise in order to grow their business. The team develop flexible and tailored training for employers and deliver the highest quality training in regional locations and capital cities throughout Australia.  Recently, the team visited […]

Policy Update: Boxing Day shopping here to stay in NSW

Boxing Day trade continues in NSW The NSW Government today announced it will legislate to allow Boxing Day trade to continue in all parts of NSW, in accordance with the findings of an independent review by Professor Percy Allan AM which considered feedback from retailers, employees and shoppers. NRA will update retailers on the implication […]

MEMBER ONLY ARTICLE – Small retail businesses under review in Victoria

The Victorian State Government has commenced its small business regulation review to help identify barriers that are hindering growth and sustainability across the state. The review will be led by the Department of Economic Development, Jobs, Transport and Resources, with a goal to reducing red tape and the regulatory burden on small businesses. Small businesses […]

Fair Work Commission refreshes its digital image

As of Friday 8th July, the Fair Work Commission (FWC) launched a revitalised website with new design and features which have been based on feedback compiled through a website usability survey by stakeholders. The Commission was seeking feedback to improve the design, user experience and the functionality of the website. Feedback received from stakeholders has […]

Are customer complaints a good thing?

The customer is always right doesn’t sit well with all retailers. While you may not agree with this sentiment, listening to customers’ complaints and negative feedback can often be more beneficial to the growth of a business than tossing these comments aside. Whether it be face to face, online or over the phone, customers’ are […]