Message from the CEO: 6 November 2018

dom's ceo column

Another week has come and gone in the retail world, and with it we are one week closer to Christmas 2018. In last week’s NRR we outlined five key areas that retailers of all shapes and sizes should pay close attention to in order to maximise Christmas sales. In the past we have also discussed […]

Message from the CEO – 23 October 2019

dom's ceo column

There is currently a case before the Federal Court that could have real ramifications for small businesses across Australia. First, a bit of background. In August this year the Federal Court found that a casual truck driver previously employed by labor hire company WorkPac was entitled to back pay for entitlements traditionally reserved for permanent […]

Message from the CEO – 2 October 2018

dom's ceo column

Earlier this week PayPal released its mCommerce Index which surveyed over 1,000 consumers and 400 businesses. The report contained some interesting findings that the retail industry should acknowledge. Rest assured, the NRA has long maintained that traditional bricks and mortar outlets will continue to be at the forefront of the Australian retail scene. However, a […]

Message from the CEO – 25 September 2018

CEO Dominique Lamb

It’s no secret we’re addicted to our phones – just think about the panic most of us feel at the thought of losing ours! While it’s also no secret these little devices have revolutionised our industry, the latest research from Salesforce suggests they are going to play an even greater role in the lead up […]

Message from the CEO – 21 August 2018

CEO Dominique Lamb

Commsec has released its business sales index report for July 2018 and it is welcome news for the retail sector. The data – which measures the value of credit and debit card transactions processed via Commonwealth Bank merchant facilities – has seen a July annual growth rate of 16.6 per cent for retail stores, the […]

Message from the CEO – 14 August 2018

CEO Dominique Lamb

You have your accounting software. You have a HR system. You have stock control processes in place. You have the huge beast that is ‘marketing’, and the monster workload and management needed to support it. There is literally a bottomless pit of software you could implementing across all the aspects of the business, but smaller […]

Retail Panel: how many more supermarket chains are too many?

How many supermarket chains are too many

Every Thursday, our CEO Dominique Lamb and a panel of retail experts discuss retail’s hottest topics on ABC Radio. Below are some insights from last Thursday’s discussion. Food delivery service Foodora has announced it is pulling out of Australia. Foodora is a food delivery service that launched in Australia in 2015. While food delivery services […]

Message from the CEO – July 31

CEO Dominique Lamb

The Federal Government’s Parliamentary Franchising Inquiry is now well underway – the findings of which are due at the end of September. As an attempt to establish the fact among the fiction, the Inquiry has been honing in on areas like how the Code is being operated and its effectiveness, dispute resolution, termination rights, unfair […]

Message from the CEO – 24 July

CEO Dominique Lamb

One thing retailers do exceptionally well is create jobs for hundreds of thousands of Australians – many of whom are in the youth category. Around one quarter of all employed young people are in the retail sector. These jobs help supplement their schooling or tertiary education, gear up for overseas adventures, save up for home […]

Message from the CEO, Dominique Lamb: 26 June 2018

CEO Dominique Lamb

After more than 15 months’ worth of emotive-charged campaigns and attempts by unions and the ALP to block the reduction in Sunday penalty rates, the full changes will finally come into effect this coming Sunday. Or will they? The ALP’s latest move in the ongoing battle against retail business owners is to introduce legislation in […]

Message from the CEO, Dominique Lamb: 19 June 2018

CEO Dominique Lamb

It’s hard to believe that we’re now less than a fortnight until the end of the financial year, with winter having well and truly arrived! Last week saw the release of the 2018 Queen’s Birthday Honours. Many prominent Australians – including Olympic champion Dawn Fraser, Businesswoman Jennifer Westacott and para-athlete Kurt Fearnly –  were among […]

Message from the CEO, Dominique Lamb: 12 June 2018

CEO Dominique Lamb

How many great ideas can you think of that ended up having disastrously unforeseen consequences? Given this week’s plastic bag ban campaign launch in Queensland with the NRA’s campaign ambassador, Origin great Mal Meninga, the introduction of cane toads to gobble cane beetles munching on sugar cane crops seems like an appropriate example! But single-use […]

Message from the CEO, Dominique Lamb: 5 June 2018

CEO Dominique Lamb

As you’re all aware, last Friday the Fair Work Commission (FWC) raised the national minimum wage by 3.5 per cent effective from July 1 2018. The FWC, the ACTU and other supporters of this decision seem to think that retail owners are swimming in cash at the moment. They must be living under a rock. […]

Message from the CEO, Dominique Lamb: 29 May 2018

CEO Dominique Lamb

The old adage, fake it till you make it, tends not to apply to those cheap wares that are undeniably similar to ones from some of the world’s biggest luxury brands. British fashion house Burberry has this week lodged in New York a whopper lawsuit against Target for allegedly selling copycat Burberry wares, after it […]

Message from the CEO, Dominique Lamb: 22 May 2018

CEO Dominique Lamb

As many of you are discovering the hard way, Facebook’s seismic algorithm shift in January has left even some of the best-performing retailers in a race to the bottom on their organic reach. Additionally, many retailers are also finding their paid spend has been rising incrementally and consistently in price, but is losing its power […]

Message from the CEO, Dominique Lamb: 15 May 2018

CEO Dominique Lamb

The annual post-budget reporting doesn’t seem to change from year to year – the big winners and big losers, what’s in it for you, who thinks it’s magnificent, and who thinks it’s a load of garbage. However, the Budget itself is always different from ones gone before it, including this one, which is the Government’s […]

Message from the CEO, Dominique Lamb: 8 May 2018

CEO Dominique Lamb

Words like relevance and identity have been bandied about NRA headquarters this week like a pack of double-coat Tim Tams, with so many of the big players in the news again. Myer’s still flailing, The Good Guys have lost some serious skin in the electronics category, and Esprit has announced its exiting Australia and New […]

Message from the CEO, Dominique Lamb: 1 May 2018

CEO Dominique Lamb

The Meghan Markle Effect has been in full swing for some time, and if you check in with struggling Aussie retailer Oroton, her choice of handbag during a recent outing may have just saved the entire brand from going under. The brand is struggling badly here in Australia and is relatively unknown in the US, […]

Message from the CEO, Dominique Lamb: 24 April 2018

CEO Dominique Lamb

The ACTU’s war against employers continues this week, with an outlandish claim that its push for a whopping 7.2 per cent increase to the minimum wage would create 87,000 new jobs over two years. As you know, upping your staff’s wages by $50 per week each is not going to help you create more work […]

Message from the CEO, Dominique Lamb: 17 April 2018

CEO Dominique Lamb

The Australian Council of Trade Unions (ACTU) has upped the ante on its anti-business crusade, unveiling an alarming six-point plan it believes will lift wages. It’s a plan that’s more likely, however, to send businesses broke and cost Australians their jobs. Industry groups, including the NRA, have warned the unions’ bid for industry-wide bargaining and […]