Wholesale, Retail and Personal Services IRC Industry Skills Forecast

the retail experience for consumers

The AISC National Industry Insights Report is a collection of information, data and insights for individual industry sectors. It captures industry information about skills, training and employment and the labour market. The resource supports Industry Reference Committees (IRCs) to ensure the design and development of training packages meet the current and future skills needs of […]

Training team continue to deliver successful workshops in rural towns

The NRA Training and Development team frequently travel across Australia to visit retailers, big and small, to deliver specialised knowledge and industry-specific expertise in order to grow their business. The team develop flexible and tailored training for employers and deliver the highest quality training in regional locations and capital cities throughout Australia.  Recently, the team visited […]

The 2016 CENSUS: A Reality Check

Written by MarketMap Is language really a barrier when speaking to each other, or is how we speak to each other the real barrier? These are some things retailers should think about when communicating with customers. Why does Chen feel that Sue doesn’t really understand her? Why does Mary’s boss not understand why she works […]

An enterprise agreement was killed by the difference between ‘is’ and ‘was’

NRA Legal employment law

By Alexander Millman and Angela Szczepanski, NRA Legal  National Union of Workers v Sigma Company Limited t/a Sigma Healthcare [2017] FWCFB 3892 Last week, retail pharmacy group Sigma Healthcare took an industrial relations blow when the approval of its Sigma (Berrinba) Enterprise Agreement 2017 on 30 May 2017 was overturned on appeal. The National Union […]

Essential Professional Development Workshops

essential professional development workshops

NRA’s National Retail Training + Development Centre offers a range of high quality, customised programs for retailers, designed to increase productivity, revenue, staff retention, customer service and leadership. All of our programs are specifically designed to suit retailers’ needs, but also draw on over 80 years’ combined experience across multiple fields of our in-house training team. We […]

NRA’s Customised Training Programs

This week, the NRA Training and Development team delivered a customised program for Strandbags at their annual conference in Sydney. This is the third consecutive year that our Trainer Jo Maxwell has been invited to present at this event,  and is something that she loves to do and looks forward to. This year the topic […]

What Can Social Bring to the Table for Retailers?

If you haven’t got at least one social media platform that you’re active on, as a retailer, by now, then you’re significantly behind the eight ball. And yes – we said active. Just having a Facebook account that you post on every other week with a couple of hundred followers (mainly your family and friends) […]

An essential guide to creating a mentally healthy workplace

There are three broad areas to focus on when developing your strategy for a healthy workplace: raising awareness and reducing stigma; supporting employees with mental health conditions; and promoting a positive working environment. As a leader, there are many things you can do to create an environment where staff feel safe, happy and productive. But […]