What savvy consumers want from a retail experience

consumer retail experience

By Amy Roche – Retail Rockstars There is no doubt that online shopping has changed the face of retail forever. However, customers still want retail experience, and they crave personalisation, education, entertainment and enlightenment. At its core, online shopping offers 24-hour service with competitive and comparative pricing – something our stores cannot always deliver on. However, there is […]

Mornings with Steve Austin, ABC

How many supermarket chains are too many

Steve Austin and the Retail Panel are back with more insights into the retail industry! In the latest podcasts we hear from the likes of NRA CEO Dominique Lamb, Christine Moody, Catherine Michael, Gary Mortimer and Jessy Cameron. Major online retailer to launch in Australia before Christmas One of the world’s biggest retailers has it’s […]

Policy Update: Boxing Day shopping here to stay in NSW

Boxing Day trade continues in NSW The NSW Government today announced it will legislate to allow Boxing Day trade to continue in all parts of NSW, in accordance with the findings of an independent review by Professor Percy Allan AM which considered feedback from retailers, employees and shoppers. NRA will update retailers on the implication […]

Brick and mortar stores are not dead, just different

By Joanna Arhontis, The New Retail Revolution There is all this talk on the street that traditional brick and mortar retail stores are dying with many sadly closing their doors in recent months. It is true that retailers are being hit hard throughout the nation, and indeed across the globe, as online sales increase and the […]

Are online marketplaces right for you?

Indirect selling or third party online marketplaces, such as eBay, can be a great way to broaden your reach, trial new products, and test different regions with lower costs compared to setting up a new storefront. Groupon, eBay, Etsy and Zazzle are just a few examples of third party websites being used by Australian retailers […]

Google analyses the path to purchase

Understanding your customers’ journey to purchase isn’t always an easy process. As a retailer you are likely using multiple marketing channels to reach your customer and push your product. So how do you know which channels to push and when? Is there any point to paid search or email marketing? At what stage does your […]

The world’s first virtual reality department store

What if shopping as you know it was to change and give you more options than ever before? That’s the questions Myer and eBay is posing to shoppers around Australia. Together they have created Shopticals, a virtual reality shopping department store experience. In a world first, customers can shop in the comfort of their own […]

Big Insight #1 – Data-backed decisions define retail’s future

While retailers grapple with offering multichannel shopping experiences, the industry’s next big hurdle emerges: data deluge.  “Retail has an opportunity to completely transform itself using data. It’s all about understanding your business and making decisions that are better,” claims 2016 NRF Big Show headlining speaker, Steve Brown from Intel. Brown’s Big Ideas: • A New Retail Brand […]

Message from the CEO: 13th November 2015

We are fast approaching one of the busiest and most rewarding times of the year.   This week, we’ve seen a landmark law passed in New South Wales, with the NSW Government allowing regional businesses to open their doors on Boxing Day, just in time for this year’s Christmas season.   The NRA strongly supported […]

Newsflash: Boxing Day NSW Amendment Bill 2015

The Retail Trading Amendment Bill 2015 (NSW) was introduced on the 11th of November and is the first major reform of trading laws since 2008. The bill (which has passed but will come into effect on the date of assent) removes the restrictions on NSW businesses from operating on Boxing Day (26th December). Previously, trading […]