Message from the CEO: 30 October 2018

dom's ceo column

It’s hard to believe that we are now less than two months away from Christmas. The difference between a good Christmas and a bad Christmas can be crucial to the viability of a retail business. A strong festive season can not only provide a strong injection of profit, but also help a small business weather […]

Member Spotlight: Emma Miller, HR Manager of Boardriders Inc

emma miller HR Manager Billabong

We interviewed our members to hear their insights and adventures in the retail world. Meet Emma Miller, HR Manager of Boardriders Inc, previously know as Billabong Group.  How long have you been in retail? / How did your retail career begin? My first job was in a retail environment, whilst still in school.  My first […]

Message from the CEO – 25 September 2018

CEO Dominique Lamb

It’s no secret we’re addicted to our phones – just think about the panic most of us feel at the thought of losing ours! While it’s also no secret these little devices have revolutionised our industry, the latest research from Salesforce suggests they are going to play an even greater role in the lead up […]

Changes to the Queensland Retail Shop Lease Act

Amendments to the Queensland Retail Shop Lease Act 1994 (Qld) made earlier this year in May are due to come into effect from the 25th November 2016. The Queensland legislation sets mandatory minimum standards for retail shop leases in the state. Among other things, amendments to the Act will alter the definition of when a […]

Message from the CEO: 3 October 2016

Dominique Lamb CEO National Retail Association

Last week I mentioned the ongoing review of the General Retail Industry Award, and specifically the issue of penalty rates for Sundays.  This week I attended a talk on the issue by the President of the Fair Work Commission, Justice Iain Ross.  While he didn’t comment on the likely decision, he did make reference to […]

Want beer delivered with your pizza?

Crust Pizza are launching a new product offering that’s sure to be a hit with pizza-lovers across Australia. Customers ordering from the Armadale, Mill Park, Fitzroy and Melbourne CBD stores can now add wine, beer or cider to their pizza order and have it delivered to their door. Pizza with beer, delivered? It’s a simple […]

Stylerunner goes pop-up

Online athletic apparel retailer Stylerunner has ventured offline to trial their first physical pop-up store ‘Stylerunner LIT’ in Paddington, Sydney. The pop-up store will offer a range of new and exclusive products, available only in the concept store, as well as a ‘customisation bar’ for apparel and shoes and a range of healthy food and […]

Take the lead in addressing domestic violence in your workplace

A recent study conducted in Canada has identified that one in three workers had experienced domestic violence (DV) at some point in their life. Despite these statistics there was minimal evidence found of employers understanding and taking action to assist victims of DV. The purpose of the study was to examine: The awareness of co-worker […]

Are loyalty programs worth the effort?

There are only two answers to that question – yes and no. For those businesses who are believers, the reasons they believe are driven by two critical business growth outcomes: More spend by members vs non members (up to 40% more) PLUS More visits by members vs non members (up to 50% more) EQUALS more […]

Is your customer data safe?

Retailers that are engaging in online sales (e-commerce) or collecting customer data in registrations forms have unique security and privacy considerations. Retailers may be using proprietary solutions or using a 3rd party program to collect and process this information. If a retailer collects this information, they are responsible for its security, whether hosted locally or […]

Retail Doctor Group Fit for Business Breakfast

Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping consumer expectations and behaviour, what […]

Clothes for a Cause – taking training one step further

At the National Retail Association (NRA), we deliver retail training and work experience for students of all ages through our accredited Ready for Retail Program. Retail is a great place to learn transferable skills, however we are taking it one step further. The NRA Training Team noticed that many students, whether they are entering the […]

Top 5 Influential Brands Named

Independent market research company, Ipsos has released the Top 5 Most Influential Brands study, based on an online survey of over 2,000 Australian adults using the Ipsos panel in late 2015, which highlights the brands that are in the forefront of consumers’ minds. Global tech giants Google, Microsoft, Facebook and Apple unsurprisingly dominated the local brands […]

What Can Social Bring to the Table for Retailers?

If you haven’t got at least one social media platform that you’re active on, as a retailer, by now, then you’re significantly behind the eight ball. And yes – we said active. Just having a Facebook account that you post on every other week with a couple of hundred followers (mainly your family and friends) […]

Member testimonial – kikki.K

kikki.K have been a member of the National Retail Association (NRA) since 2011 and in that time the legal hotline has been invaluable to our business. Having access to experts in the area of Industrial Relations to be able to sense check your approach is great, as no 2 situations are ever alike and more […]