![](https://members.nationalretail.org.au/wp-content/uploads/2016/06/empowering-store-associate.jpg)
The convergence of online and in-store retailing is happening at a rapid pace. This coming together goes beyond product or place but in expectation. A recent survey showed that 63% of Australians and 72% of New Zealanders believe the service they get in-store is more personal than online. On the other hand,32% of shoppers surveyed […]