Technology retailer under fire for ‘misleading’ Returns Policy

by Ben Desir, NRA Legal Workplace Advisor The Australian Competition and Consumer Commission (ACCC) has instituted proceedings for misleading and deceptive conduct against a technology retailer. The ACCC has accused several entities operating under the MSY Technology banner of misrepresenting consumers’ rights to remedies for faulty products, by claiming that: MSY Technology had discretion to […]

“No refunds” unlawful

Christmas & Australian Consumer Law Obligations As consumers start their Christmas shopping early, the National Retail Association are reminding retail businesses to revise and align their exchange, return and refund policies to meet the Australian Competition and Consumer Commission standards. The ACCC Commissioner, Sarah Court, reported that many clothing retailers have been displaying “No Refunds” […]