General retail shops in the Perth metropolitan area will now be able to operate from 8am to 6pm on Western Australia Day, 6 June. In a move to gradually ease retail training restrictions, Michael Mischin, commerce minister, said the extra trading hours would mean greater convenience, choice and flexibility for consumers and for retailers, the […]
As consumers demand more inspiring shopping experiences, and we see our retail stores transform from simply ‘stores’ to ‘social hubs’ on an omni-channel purchase journey; store staff are one of a retailer’s most powerful weapons. Not only do they help build genuine human to human relationships with your customers, but our research tells us that […]
This week we look at a recent case which serves as a timely reminder to employers engaging in enterprise bargaining to take note of the time requirements as detailed in the Fair Work Act 2009 (Cth). If you are considering bargaining or if your enterprise agreement is due to expire, call and speak to an […]
The National Retail Association, in conjunction with Hardware Australia are pleased to offer free* training to eligible job-seekers looking to start a career in hardware. The course aims to provide job-seekers with the skills and knowledge to work effectively in a hardware and customer service environment. This 7 week course consists of 4 weeks of […]
Innovation is the hot topic on everybody’s lips. From investors to start-ups to politicians, everybody is looking towards the future for improvements on current ideas or new ideas and technologies that can shape the way we live. Unfortunately many “higher-ups” who talk the talk, seem to disconnect when it comes time to walk the walk. […]
Locking penalty rates into legislation will lock out small business from Sunday trading, the Australian Chamber of Commerce and Industry said today. James Pearson, CEO of the Australian Chamber, said: “If the unions have their way, we will soon have a situation where small cafes, restaurants and bars will find it too expensive to open […]
Telstra has released new research into the dynamic and evolving trends shaping modern retail today and into the future. Innovation in Retail highlights the technologies that will shape the retail sector in the next 2-5 years – changes driven primarily by heightened customer expectations and increased competitiveness in the sector. The report also covers the […]
The famous green and gold Australian Made kangaroo logo instils confidence in shoppers who want to support Australian businesses and manufacturing. Products that carry the Australian Made logo are trusted and can often sell at a higher price point as customers believe that are getting quality products, produced with local materials while keeping jobs in […]
Apple pay has been around since late 2014, however as Australians we are yet to fully embrace the software. That was until ANZ recently signed up to Apple Pay contactless. Becoming the first of the big four banks to implement the technology, ANZ customers will be able to use their mobiles as credit cards.Customers with […]
Many retailers believe that digital and smartphones are hindering bricks and mortar. While smartphones and tablets are significantly impacting traditional B2C retail experiences, businesses that embrace the technology are coming out on top. Digital is no longer exclusive to large companies with big marketing budgets. Retailers of all sizes can adapt to technology without reaching […]
Is you CEO a highly regarded leader, a face of the industry and someone who dedicates their time to the overall improvement of the retail sector, not just the growth of their own business? Does your HR Manager demonstrate excellence through leadership, strategy and their achievement of business outcomes? The National Retail Association (NRA) is […]
Most people don’t plan on working forever. And many who do, won’t be able to due to the frailty that comes with age. So by choice or by necessity, at some stage most of us will need an income that is not linked to a job. The age that most of us will have to […]
The Office of the Australian Small Business and Family Enterprise Ombudsman has opened a consultation period to find out from small businesses, family enterprises and representative associations what the key issues are when running a business, and what they should focus on as a business advocate. If you have some suggestions, please register your ideas […]
While you might not have thought it, considering the rise of e-commerce, the future for in store retail is looking brighter than ever. Retailers who manage to harness the power of big data are now able to create custom, curated journeys for their customers – maximising personalisation and flow through the store to the individual, […]
More than a quarter of employed young people aged 15 – 24 work in retail, so the announcement of the youth jobs PaTH program in the budget should provide some encouragement for employees to actively engage young people into work. However, there has been some controversy surrounding the program, and it is disappointing to see […]
The International Labour Organisation (ILO) has released a detailed report which illustrates the impact of workplace stress on the mental health and the wellbeing of workers. ILO’s Workplace Stress: A collective challenge report found that psychosocial risks are related to “health-related behavioural risk, including heavy alcohol consumption, overweight, less frequent exercise, increased cigarette smoking, and […]
Last week Mark Molesworth, BDO’s Tax Partner provided an analysis of the Budget and explain the implications for business, sectors and individuals. Dr Ray Weekes of The CEO Institute moderated a discussion with a guest panel to explore the wider impact of the 2016-2017 Budget. The panel of experts were: • Dr Adam Walk, Consulting […]
Email marketing is still a key piece of the overall marketing strategy. However in today’s age of inbox overload, how do you encourage your customers to open and not archive, or worse unsubscribe from your communications? Julia Carter from our partners at Traffika have outlined the three barriers to your email marketing strategy. 1. Lack […]
Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted by our partners Inside Retail. The awards night gives recognition to retailers in Australia who are creating Customer Centric organisations that have the customers’ needs and wants engrained into every company decision to deliver an extraordinary […]
If sci-fi movies have taught us anything it’s that robots are coming, we will all pay for services using a chip in our arm and everything will be a hologram. Although we aren’t quite there yet, we are close. Robots are already being integrated in the retail process, whether it be as chat bots or […]