Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff and third party expenses all add up. Surprisingly nearly 50% of businesses focuses on attracting new customers vs. retaining existing customers. The customer experience in the retail industry is vitally important to both increasing your […]
Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time to get ready so they are supporting you by extending the deadline. You now have until 28 October 2016 to make the changes and be SuperStream ready. There are a number of options a small […]
In a recent case brought before the NSW Supreme Court DP World’s (DPW) six-month restraint of trade period on their Operations Manager was deemed to be reasonable when the former employee gave three-months’ notice before beginning employment with a competitor. On April 27, DPW’s Operations Manager accepted a position with their direct competitor, Asciano. DPW […]
There’s nothing more frustrating and soul-destroying for any business owner than to see the results of your hard work disappear into the pockets of complete strangers. Yet we know that’s the daily reality for many small business owners in the retail space. That’s why your association is working actively with law enforcement agencies and governments […]
This week, the NRA Training and Development team delivered a customised program for Strandbags at their annual conference in Sydney. This is the third consecutive year that our Trainer Jo Maxwell has been invited to present at this event, and is something that she loves to do and looks forward to. This year the topic […]
Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping consumer expectations and behaviour, what […]
One of the keys to any successful business is remaining focused on your customers. While this stretches from the actual products you sell to your bricks and mortar customer service and your digital user experience, why should it stop there? More and more smart digital marketers are shifting their focus from campaign-centric marketing and measurement […]
With National Safe Work Month being just two months away, it’s time to think about how your organisation can recognise work health and safety and win a reward worth $5000.Safe Work Australia is inviting workplaces around Australia to submit entries to the Workplace Participation Reward. Enter the Reward and tell us about your October work […]
Are you ready for Retail’s biggest night of the year? Who will take out gold at this year’s Rewards for Excellence Gala Dinner and Awards Ceremony? There are just over two weeks left to purchase tickets. The evening will be your opportunity to celebrate retail, network with industry leaders and support our event charity partner, […]
Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet takes an emotional, physical and financial toll. Myer has launched a new initiative with the help of The Salvation Army, ‘The Give Registry’ to help ease the financial pressures and support women to rebuild their lives […]
Western Australian businesses and employees have been robbed of over half a million dollars in the past two years from scammers posing as bosses or suppliers. Consumer protection agencies are warning businesses, especially finance departments to be vigilant when assessing invoices. Since last year, $461,000 has been stolen from 15 companies through the supplier “payment […]
Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good Guys. The ACCC chairman Rod Sims stated that the takeover would not reduce competition in consumer electronics or whitegoods as JB Hi-Fi were focused on different product categories and consumers than The Good Guys. “We considered […]
There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and developed a fillable TFN declaration form which is available on the ATO website. You no longer need to order the form and wait for it to be mailed to you. Just download it from the ATO […]
Without customers, your business cannot exist. An obvious statement, however many businesses small to large, don’t put enough focus on managing their customers. That’s where a CRM (Customers Relations Management) system comes into play. Collecting important data like names, address and orders to product preferences and dispute resolutions, can help your business foster a loyal […]
Parking Australia is the national body representing the interests of the parking industry in Australia. The NRA is currently assisting Parking Australia in the successful delivery of the Accredited Operating Scheme (AOS) In order to better understand the impacts of overstay/illegal parking on the retail industry, Parking Australia is conducting a short survey on private […]
Last week we discussed the Australian Bureau of Statistics retail trade figures for June, which continued a year-long pattern for the sector of almost standing still when population growth is factored in. As we’ve been analysing the highlights of the industry over the last year, however, there have generally been two sectors performing ahead of […]
In July, the 2016-17 Annual VET Investment Plan was released. It outlines the Queensland Government’s planned investment in vocational education and training over the coming year; a record $810.7 million in skills and training, an increase of $56.1 million from last year. Over 1/4 million Queenslanders undertake publicly funded training every year with 2015-2016 seeing a 6.4% growth […]
Recent statistics have discovered that sexual harassment in the workplace is at an all-time high with 25% of women and 16% of men experiencing this form of harassment. In July, the Supreme Court ordered WorkCover to pay a family support worker over $1.5 million after she was sexually assaulted by a client within the workplace. […]
“We are all now connected by the internet, like neurons in a giant brain.”– Stephen Hawking Over the June-July period our consumer insights division talked to some of our leading retail CEOs and CIOs regarding their digital capability investments over the next 12 months and on average an increase to the order of 30 per cent […]
Since the 1950’s, shoppers around the globe have succumbed to impulse buying and point of purchase displays. Impulse purchases can drastically increase your profits and shouldn’t simply be an afterthought. How do you get the most out of your impulse offerings? Choose the right products Draw attention with promotions Encourage purchases with strategic placement Use […]