Retail shrinkage – that is, loss due to theft, employee fraud, or admin errors – is on the rise, not only in Australia but globally. According to Global Retail Theft Barometer’s figures, shoplifting or theft accounts for 38% of loss, with 16% due to admin error and a startling 39% from employee fraud. According to […]
Written by Lisa Carter, SAS Group There are a whopping 1,753 shopping centres around Australia (one of the highest numbers per capita than any other developed country) as at August 2015, according to the Urbis Australian Shopping Centre Industry Report. And listening to the pundits, you can’t help but feel a sense of looming doom […]
When a customer stop purchasing from a company or cancels a service, more often than not, businesses try to legitimise the reasoning behind lost profit. “We didn’t want them as a customer anyway.” “They weren’t our target market.” Every user or customer, whether you believe they are your core market or not, can offer invaluable […]