What savvy consumers want from a retail experience

consumer retail experience

By Amy Roche – Retail Rockstars There is no doubt that online shopping has changed the face of retail forever. However, customers still want retail experience, and they crave personalisation, education, entertainment and enlightenment. At its core, online shopping offers 24-hour service with competitive and comparative pricing – something our stores cannot always deliver on. However, there is […]

Message from the CEO: 1 August 2017

Last week the National Retail Association bid farewell to our office in Woolloongabba for a new headquarters situated in the bustling Inner-Brisbane suburb of Milton. While our old office had served the NRA well, in order for us to continue providing the very best service to our members, we felt the need to move to […]

Onwards and upwards for the NRA’s Event’s Director

Many NRA members and indeed the wider industry will have had some dealings over the years with our energetic and bubbly Director of Events, Marketing + Partnerships, Carly Faragher. Carly has been an integral part of the NRA team, organising events such as our POD Summit and Young Retailer of the Year Awards, as well […]

Message from the CEO: 26 February 2016

NSW and Queensland governments are both looking at banning plastic shopping bags. This issue has long been debated by governments over the years. Some of Australia’s less populous states and territories have already implemented bans of certain types of plastic bags. Bans are a blunt policy response to most problems but, of course, proponents for banning bags […]

Andrew Robertson to Host Live Q&A with Guy Russo, CEO of Kmart at Retail Doctor Group’s ‘Fit for Business’ Breakfast

Leading journalist and senior business commentator, Andrew Robertson, is set to join Guy Russo, CEO of Kmart and Brian Walker, CEO & Founder of Retail Doctor Group at Retail Doctor Group’s ‘Fit For Business’ Breakfast this March. Andrew Robertson has been a journalist for more than 30 years, both in Australia and overseas, including 10 […]