Are customer complaints a good thing?

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The customer is always right doesn’t sit well with all retailers. While you may not agree with this sentiment, listening to customers’ complaints and negative feedback can often be more beneficial to the growth of a business than tossing these comments aside. Whether it be face to face, online or over the phone, customers’ are […]

WorkCover Queensland – Small Business Customer Survey

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This month, WorkCover Queensland is asking its small businesses customers for feedback on the value they get from having a workers’ compensation policy.  WorkCover is conducting a short online survey on this important issue, so if you’ve received a link to the survey you are encouraged to have your say, even if you have never […]