By Joanna Arhontis We get it! Retail can be hard work and growing your business when you are already at full stretch can seem impossible, but we have some good news for you. When you are trying to improve your business, sometimes it can be the simplest and most cost effective ideas that gain the […]
Are loyalty programs worth the effort?
There are only two answers to that question – yes and no. For those businesses who are believers, the reasons they believe are driven by two critical business growth outcomes: More spend by members vs non members (up to 40% more) PLUS More visits by members vs non members (up to 50% more) EQUALS more […]
Dark patterns killing your customer experience
Dark patterns are manipulative techniques used in interfaces to trick users into doing things they normally wouldn’t. Benefiting the company at the expense of the customer. Bait & switch, hidden costs, forced continuity and disguised ads are regularly used in businesses across the globe. The use of these sneaky techniques may increase your database, profit […]
Growing your loyalty campaign this Christmas season
Loyalty campaigns have become a critical way to embrace your great customers and drive sales. This Christmas retailing season is a great time to kick your loyalty campaigns up a gear. No doubt you will experience increased shopping traffic through your bricks and mortar store as well as online stores for those involved in omni-channel […]