The opportunity Retail is an industry where a lot of talented people possess a wealth of experience and knowledge, but have no formal qualification. In fact, less than one third of the retail workforce holds a Certificate III or higher – the lowest average level of qualifications of any industry in Australia. The Queensland Government […]
New four-year WRAPS plans released
NATIONAL: The top 5 skills needed in the retail sector in the next 5 years are customer service, technology, communication, leadership and management, according to the new WRAPS plan. The Wholesale, Retail and Personal Services (WRAPS) Industry Reference Committee (IRC) is responsible for ensuring nationally recognised qualifications deliver the skills and knowledge required to equip its sectors with a […]