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Why is great customer experience important and what does it look like?

April 27, 2016

Customer experience is more than a sales assistant smiling and ‘going the extra mile’ now means more than offering your loyal customers $2 off their next order.

Consumers are demanding seamless, personable and extraordinary experiences from each interaction with your brand. From the initial search on Google to the unwrapping the parcel, each step requires more thought than ever before.

Customer loyalty, particularly for millennials is easily dismissed when expectations are not met. So how do you give your customers an experience to rave about?

Join Traffika and custom WordPress developer and 46D founder Greg Wallace as he explains the anatomy of great customer experience.

View the video here.

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