Recently, the National Retail Association Training team had the pleasure of running one-day non-accredited training workshops for over 15 staff at the National Motor Museum, based in Birdwood, South Australia.
Here’s the lovely feedback they shared with us…
“The National Retail Association was a very professional organisation to deal with from the outset.
Being in South Australia, I was struggling to find a local training provider that could meet our needs. I came across NRA in a copy of the Australian Gift Guide and from my first phone call they were more than willing to work with me to be able to provide and develop a training package on Visual Merchandising and Customer Service.
Leading up to the 2 training days, I found Jo Maxwell to be very professional and organised in her approach to customizing the training to our quite unique requirements.
We are a small team and very quickly Jo made all of us feel that the training was going to be informative, interesting and just as importantly enjoyable. Her approach was to provide very interactive and collaborative training. Jo has a wealth of knowledge and experience in the retail and customer service sectors and along with her enthusiasm made for very educational training.
The Visual Merchandising training was delivered with a very hands on approach which was a great way to get the staff enthused and involved. I felt the way that all staff participated was very positive and the training was beneficial to us all as well as the organisation.
The Customer Service training was customised to our requirements and once again all staff were very positive and participated enthusiastically in the sessions.
It was a great testament to Jo’s skills as a trainer that the feedback I received from all staff including our Director was very positive and I would highly recommend not only Jo as a trainer but also the NRA as a training provider.”
Sue Wheeler, National Motor Museum
Pic: Sue (centre) and some of the National Motor Museum team